Privacy Policy

This privacy policy explains how Clarity Home collects, uses, and protects your personal information when you visit our website and interact with our residential cleaning diagnostic services.

Information We Collect

When you visit dustpathfinder.pro, we may collect the following types of information:

• Contact Information: If you fill out a contact form, inquiry form, or request a consultation, we collect your name, email address, phone number, and any message or description of your cleaning challenge that you provide.
• Diagnostic Information: As you navigate our problem-first diagnostic journey, we may collect information about which cleaning challenges you select, which room-by-room decision trees you explore, and which service pathways interest you. This helps us understand your household's specific needs.
• Usage Data: We automatically collect information about how you interact with our site, including pages visited, time spent on each section, and the device or browser you use. This information is collected through standard web server logs and may include analytics tools.
• Cookies and Similar Technologies: Our website may use cookies to remember your preferences, maintain your diagnostic session, and understand which content is most helpful to visitors. You can control cookie settings through your browser.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide you with information about our cleaning services and diagnostic guidance.
• To understand which cleaning challenges are most common among our audience and improve our diagnostic content accordingly.
• To personalise your experience on our site by remembering your preferences and showing you relevant before-and-after examples and troubleshooting advice.
• To analyse how visitors use our site so we can improve navigation, content clarity, and the effectiveness of our problem-first approach.
• To send you follow-up communications about your inquiry, including service recommendations tailored to your specific household scenario.
• To comply with legal obligations in Singapore.

Cookies and Similar Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your diagnostic choices and improve site performance. We may use:

• Session Cookies: These expire when you close your browser and help maintain your diagnostic journey without losing your progress.
• Persistent Cookies: These remain on your device and help us remember your preferences on future visits.
• Analytics Cookies: These help us understand which cleaning challenges and content sections are most valuable to visitors.

You can disable cookies through your browser settings, though this may affect your ability to use certain features of our site. Most browsers allow you to refuse cookies or alert you when a cookie is being sent.

Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: We may engage third-party service providers (such as email delivery services, hosting providers, or analytics platforms) to help us operate our website and respond to your inquiries. These providers are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality of your data.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Contact information from inquiry forms is retained for up to two years to allow for follow-up communication and service delivery.
• Diagnostic information about your cleaning challenges is retained to improve our content and help us serve similar households better, unless you request deletion.
• Usage and analytics data is typically retained for up to one year to help us understand trends and improve our site.
• You may request deletion of your personal information at any time by contacting us.

Your Rights and Choices

Under Singapore's Personal Data Protection Act (PDPA) and other applicable privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Opt out of receiving marketing communications or having your data used for analytics purposes.
• Portability: Request your information in a portable format.

To exercise any of these rights, please contact us using the information below.

Security

We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have concerns about the security of your information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Clarity Home. This privacy policy applies only to our website. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account or access.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

We will respond to your request within 30 days or as required by applicable law.